Our Pediatric Office
Eastside Pediatric Group
Our office staff works hard to ensure patient comfort and convenience. To help you better understand our office operations, we have included the information you need about our hours, appointments, location, insurance acceptance and billing below.
Hours
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Eastside Pediatric Group Monday: 8:30-4:00 Wednesday: 8:30-4:00 *on call doctor available on wednesdays when the office is closed*
Friday: 8:30-4:00 Saturday/Sunday: CLOSED *on call doctor available*
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Appointments
Most appointments are scheduled between 9 am and 3:00 pm. Our receptionists answer the phones beginning at 8:30 am, and will be happy to schedule an appointment for your child. If you are unsure about needing an appointment, or have a medical question, our triage nurse is available Monday through Friday to give advice. We encourage you to call as early in the day as possible, so we can find the most appropriate time for your child. Appointments after 3:00pm are generally reserved for those inevitable after school emergencies.
We understand that circumstances may occasionally prevent you from keeping your scheduled appointment. If possible, please notify our office in advance if you are running late or unable to make your appointment. Our receptionists will do their best to reschedule you promptly. We strive to be respectful of your time as well, and will do our best to see that your scheduled appointment is on time.
Another option for obtaining medical care outside our business hours would be to utilize Upstate University Hospital's Pediatric Urgent Care at the Community Campus, Located at 4900 Broad Road, Syracuse. For emergencies, please use the Pediatric Emergency Room at Upstate's Golisano Hospital located at 750 East Adams Street, Syracuse.
Location
Eastside Pediatric Group is located in the Medical Center East Building on North Burdick Street, just a short drive from the Fayetteville Towne Center in the Township of Manlius. Our office is about 5 miles east of the City of Syracuse and convenient to the neighboring suburbs of East Syracuse, Minoa, Fayetteville, Manlius, Dewitt and Cazenovia.
Facilities
At Eastside Pediatrics we offer a child friendly atmosphere with separate waiting rooms for well and sick children. There is plenty of free parking in the front and back of the building.
Insurance and Billing
We accept most major insurance plans including:
Fidelis Care (Medicaid Managed Care and CHP only, Not those bought on the Marketplace)
Medicaid
PHCS administered plans
United Medical Resources
Please call us for information specific to your insurance company and plan. Your insurance plan may not cover out of network services. Always check with your insurance company if you are referred to a pediatric specialist, emergency room, X-ray services or lab facility.
Payment Options
Co-payments are due at the time of service as per our agreement with your insurance company. We accept cash, checks or the following credit cards (Visa, MasterCard or Discover) for the payment of copays and/or account balances. We also offer a flexible payment plan. If a bill has not been paid, there will be a rebilling fee of $5.